DrumSkull Drums has a 100% Satisfaction Guaranteed Policy. If you are not satisfied for any reason, you may return your item(s) (in their original condition) within 30 days of purchase for an exchange, store credit or a full refund. All returns that involve natural products (i.e. broken skins, cracked wood, etc.) are handled on a case by case basis, as these are materials that are subject to the elements and must be recognized as such by the buyer. Email us with any questions or concerns.